FAQs

  • General Questions
  • Owners' Questions

Where can I buy Subaru and STI merchandise?

Subaru's selection of apparel includes t-shirts, polo shirts, jackets and headwear. Our array of merchandise accessories include key fobs pouch, notebooks and plushie bears. All of these and more can be found at our Subaru showroom.

If you require more information, please contact us.

Where can I purchase Genuine Subaru Parts?

Genuine Subaru Parts have been designed and engineered to the highest quality standards and must meet precise specifications to fit your Subaru, to perform better and to last longer.

To purchase Genuine Subaru Parts, please visit our Parts department at Units A & B, G/F Cheung Wing Industrial Building, 109-115 Wo Yi Hop Road, Kwai Chung, NT. The operation hours are:-
• Monday - Saturday: 8.00 am to 6.00 pm
• Sunday & Public Holiday: Closed

If you require more information, please contact us.

How do I contact Subaru with questions or concerns?

Customer satisfaction is our top priority. You may address your questions or concerns to us through our online enquiry channel or by dialing our customer service hotline 2828 2488
Monday to Saturday: 9.00am to 8.00pm
Sunday & Public Holiday: 10.00am to 8.00pm

If you require more information, please contact us.

Who should I contact first if I am experiencing a problem with my vehicle?

Your local authorized Subaru dealer is the first stop for any questions or concerns about your Subaru. This includes product recall and campaign information.

If you require more information, please contact us.

How do I find out if there are any outstanding recalls for my Subaru?

If your vehicle has been affected by recalls, you'll received a Recall Notification Mail from us informing you that your vehicle is affected. If you'll like to check for any outstanding recalls on your Subaru. Please email us with your 17-digit Vehicle Identification Number (VIN) and we'll have it checked in the system for you. If you ever move or if you have moved, please notify us, so that we can ensure you will continue to receive important updates from Subaru.

If you require more information, please contact us.

I would like to add an aftermarket accessory to my vehicle. Will this impact my warranty?

If any non-Subaru aftermarket product is installed on your Subaru vehicle, you assume the risk that future warranty claims will be declined for any repairs deemed to be necessary due to the non-Subaru part or its installation. Always consult with your Subaru dealer before installing aftermarket parts or accessories.

If you require more information, please contact us.

I want to modify my Subaru and install different components to the engine or drivetrain. Can you provide me with information on how to do this?

Subaru will only recommend what was originally designed for use in your Subaru as it was originally tested, marketed and sold in Singapore. Most modifications will result in voiding your warranty.

If you require more information, please contact us.

What does Subaru do with the information collected from my survey?

Listening to the voice of our customers is an essential step in improving processes in Motor Image. By completing our surveys, you can tell us how well we are meeting your needs and expectations.

All personal information gathered through our customer satisfaction surveys remains confidential, and its use is strictly limited to the purpose of compiling anonymous, aggregated data about our valued customers.

If you require more information, please contact us.

Where can I quickly find the vehicle identification number (VIN) on my vehicle?

There are two locations to find the VIN on your vehicle. One of the VIN is located on the bottom right side of the front windshield (when you're facing your vehicle) and the other is located at the bottom side of the B pillar.

If you require more information, please contact us.

Who should I contact after I take delivery of my new Subaru?

If you have any questions after you take delivery of your new Subaru, the best person to contact is your Sales Consultant at your preferred Subaru Dealership.

If you require further assistance, you're welcome to reach us through our enquiry page

If you require more information, please contact us.

How long is the warranty on my Subaru?

Your Subaru is covered by

1st Year/20,000KM warranty • Exterior Paint Defects • Battery

Up to 3rd Year/60, 000KM warranty • Front & Rear Suspension • Electrical • Fuel System • Air-Con & Cooling System • Brakes • Airbags/Safety Restraints • Exhaust System • Steering System • Engine • Drivetrain & Transmission

4th & 5th Year/100,000KM • Engine (Limited Coverage) • Drivetrain & Transmission (Limited Coverage)

10 Years/Unlimited Mileage • Rust Through

If you require more information, please contact us.

How long will vehicle servicing take?

Our Service Advisors are available to discuss repair times and recommendations. Should there be any unavoidable delay or additional work required on your vehicle, please be assured that our Service Advisors will advise you accordingly of any change in delivery date and time, as well as additional charges if applicable.

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