Singapore, 27 May 2020 – Motor Image Enterprises (MIE), the exclusive distributor of Subaru vehicles in Singapore, thanks customers for their patience and is pleased to announce that Subaru service centres at Leng Kee and Toa Payoh will resume full operations on 2 June 2020.
In line with Subaru's focus on safety, the company is implementing stringent protocols at its service centres for the well-being and peace of mind of customers when they visit.
MIE has already begun priority rescheduling of service appointments for customers whose appointments had to be postponed due to the circuit breaker. Customers who wish to schedule a new service appointment may now do so online at https://www.subaru.asia/sg/en/owners/subaru-service.php or contact their nearest Subaru service centre:
Subaru Leng Kee
25 Leng Kee Road,
Subaru Toa Payoh
19 Lorong 8 Toa Payoh,
All customers will have to check in and out via the SafeEntry app as mandated by the authorities. The company will not be able to welcome customers who have travelled in the last 14 days, have had close contact with a COVID-19 patient in the last 14 days, or have a body temperature of 37.5°C or flu-like symptoms.
All staff will have to ensure they are well and take their temperature before coming to work and two more times during the day. Strict social distancing measures have been put in place to ensure safe interaction between customers and colleagues.
MIE will ensure that hand sanitisers are available for all customers and staff, masks will be compulsory for all, and that cleaning and disinfecting of high-touch points in customer lounges and all other areas will be stepped up. At the same time, newspapers and magazines will be removed. During this period, only packet drinks or bottled water will be available.
All vehicles will be thoroughly sanitised after servicing. This includes all touch points, like centre armrests, door handles, gear knobs, ignition buttons and steering wheels. In addition, technical staff are required to clean and sanitise all shared equipment after use, as well as put on a clean set of gloves whenever they work on a new vehicle.
A high volume of servicing and maintenance requests is expected during this period. Because of social distancing measures, the company can only accommodate a limited number of customers in its service centres at any one time. Customers may be required to queue whilst waiting to be served, to prevent overcrowding around the service counters. Customers are encouraged to come alone, use the key-drop service and return to pick up their vehicles only after the job is completed, as well as opt for contactless payment methods.
MIE would like to thank its customers for their cooperation and understanding.
Further updates will be available on the company’s social media pages @subaruasia on Facebook and Instagram, as well as www.subaru.asia. For more information on Subaru vehicles and technology, please visit www.subaru.asia/sg/en/why-subaru/.